VILLA COLLECTION

The new digital Comfort. Check-in, check-out, room key.

Everything is done via your smartphone or via the terminal in the hotel lobby. Arrival from 3 pm. Departure until 11 am.

If you have any questions, please do not hesitate to contact us at 06224 8292 0.

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Check-In | Booking via our website

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Check-In | Booking via a hotel platform

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Check-In | Via the terminal on site

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Help | You left your cell phone in your room?

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Check-Out | Via the terminal on site

1. download Hotelbird app

Download the Hotelbird app directly after booking. Downloading the app to your smartphone is essential. Only then you will receive your room key and access to the hotel.

2. register or login

Create an account in a few steps. To do this, click Register and enter the email address of your booking. The password must contain 8 characters, upper and lower case letters as well as a number and a special character (e.g.: yFasdf!2). After registration you will receive an activation code to the specified e-mail address.

3. show or add booking

(1) If you register with the same email as your booking, this booking will automatically be displayed in the app. (2) Otherwise, you can add them manually.

4. online check-in

Once you have opened your booking, you can check in with us digitally at any time. On the day of your arrival, you will receive a reminder to check in digitally via your cell phone. This way you save time and can start your stay with us directly.

5. digital room key

Once you have checked in using the app, you will receive your digital room key as a QR code on your cell phone. With this you can check in comfortably and safely to your room.

If you forget or lose your cell phone in your room, you can find help in our FAQ section.

6. online check out

Checking out with us is very uncomplicated and can be done either via your cell phone or the terminal on site. So you can check out quickly and conveniently.

You also have the possibility to check in your cell phone if all the expenses you have made during your stay with us in the hotel are correctly assigned. If something is not right, we will of course be happy to assist you and help you further. You will then receive your invoice by e-mail so that you can check and understand everything at your leisure.

If you have any further questions, do not hesitate to contact us. We are always there for you!

Explainer videos

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Check-In | Booking via our website

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Check-In | Booking via a hotel platform

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Check-In | Via the terminal on site

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Help | You left your cell phone in your room?

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Check-Out | Via the terminal on site